The Clinical Service

The Care Oncology Clinic offers affordable, complementary treatments that can be taken at home. The service is available worldwide

You could be eligible to attend the Care Oncology Clinic if you are a cancer patient aged 18 or over with or without metastatic cancer.

Our Clinical Service

Booking an appointment.

Prior to booking an initial consultation our medical team needs to review baseline medical information to confirm eligibility for treatment. Check your eligibility by completing our New Patient enquiry form and we will send you full details of the documents required. Once the medical team have reviewed your documents and confirmed eligibility, you will be able to schedule an appointment. Payment is taken in advance by debit or credit card.

What will happen when I visit the Care Oncology Clinic?

We will make your first visit to the Clinic as comfortable as possible, with dedicated and experienced staff on hand to answer all your questions.

We consult out of our Harley Street clinic premises and via telemedicine. Due to continued high rates of COVID-19 infection, to promote the safety of all our patients and staff, we recommend the video consultation option.

Video appointments follow the same format as an in-person visit and at your request, we are also able to invite family members or friends who are based in separate locations. However, should you wish to have an in-person visit, this can also be arranged.

Telemedicine may be accessed via different devices – desktop/laptop computer or tablet with webcam and speaker. Consultations are encrypted and do not store any patient health information. On booking your appointment, you will receive full instructions for joining your telemedicine consultation.

Your first visit to the Clinic will include:

A 40-45 minute meeting with one of our experienced consultants to review your case, outline the treatments offered by the Clinic and answer any questions you may have.
If proceeding, you will be provided with forms and materials for your review and completion. Arrangements will be made for your personalised treatment plan.
Following your appointment, there will be an opportunity to provide immediate feedback through an online form.
You will also be emailed a Patient Pack with relevant information about your treatments, options for obtaining your medications, the Clinic follow up process and review appointments.0

What are the costs associated with the Care Oncology Clinic?

Cost Overview

Initial consultation (40-45 mins)	£510 (Option to split the cost into three instalments using PayPal Pay in 3)
Follow-up consultations (20-25 mins)	£250 (first review appointment 8 weeks from commencement of treatment; 12 week reviews thereafter)

Additional appointments with a doctor (15 mins/30mins)	£125 or £250 (can be arranged on patient request
Diagnostics (if required)	Costs to be confirmed
Protocol Medicines	Itemised and explained to you before being undertaken

We accept all debit cards and Visa and Mastercard credit cards. We do not accept American Express.

In between formal review appointments, there are no additional costs for contact by telephone or email for follow up questions or concerns relating to treatment with the COC Protocol, and we also operate an Out of Hours telephone service between 6pm and 9am GMT/BST (UK).

Can you also help patients from outside the UK?

Yes, we can. If you are a patient in the USA or Canada, please click  here  for our North American affiliate. For patients in any other country, please complete our new patient enquiry form and we will be in touch to explain how we can help in your specific location.

What is your Cancellation and Refund Policy?

Appointment fees are billed upon confirmation of a booking. Payment may be made securely over the phone by debit/credit card.

Our cancellation/rescheduling refund policy is as follows:

At least 48 hours’ notice – refunded in full.
At least 24 hours’ notice – refunded minus a £50 administration fee.
Less than 24 hours’ notice – full fee is payable.

We recognise that there are times when extenuating circumstances will prevent you from cancelling your appointment within the minimum time period, for example, if you are unwell or have to attend an urgent medical appointment. These instances will be considered at the discretion of the Manager.

Giving feedback and making a complaint?

At Care Oncology Clinic we strive to provide the best possible service for our patients. We believe that both complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality. We therefore appreciate all feedback regarding the care and service that you, your family or others experienced during your visit.

We ask that if you do encounter any problems, however small, you let us know. We are continually seeking to improve our service and care, and your comments and feedback are invaluable in helping us to do this.

We recognise that sometimes you may feel that we have not met your needs and we hope that we can resolve any issue easily and promptly, often at the time the problem arises and with the person concerned.

If your problem cannot be resolved in this way and you wish to make a formal complaint, please do so as soon as possible in writing to the Clinic Manager at complaints@careoncologyclinic.com

On receipt of your complaint we will:
Listen to your complaint or concern
Respond by establishing a clear, appropriate plan of action, and provide you with relevant support and advice
Improve the service however we can

Please be assured that your complaint will be treated in strict confidence and have no effect upon the level of treatment and care that you receive at the clinic.

Your complaint will be acknowledged within three working days of receiving it. This will be a phone call from the Clinic Manager to you to make sure we fully understand your complaint.

We will make a full response to you within the next twenty working days. If at the end of those twenty days, we are still conducting our investigations we will notify you of the position and keep you fully informed.

We hope that, through the above steps, we will be able to resolve the problem. However, if you feel that your complaint is not being dealt with in a satisfactory manner you can escalate your complaint for director review, we would ask you to do so in writing, within six months of receiving the response from the clinic management team.

The directors will then provide a further response to you within the next twenty working days. If at the end of those additional twenty days, we are still conducting our investigations we will notify you of the position and keep you fully informed.

If you should continue to be dissatisfied with the way in which the complaint has been handled, you have the right to independent external adjudication. Requests for independent external adjudication should be made in writing, within six months of receipt of the director review decision letter:

Independent Sector Complaints Adjudication Service

100 St Paul’s Churchyard
London
EC4M 8BU
T: 020 7536 6091 E: info@iscas.org.uk