The Clinical Service

The Care Oncology Clinic is undertaking a study into and provides cancer treatments that may complement and enhance standard of care therapy. Treating your cancer in combination with your existing treatment may increase its effects. The medications used are well understood, with low levels of side effects, offering an acceptable quality of life.  (Learn more about the Care Oncology (COC) Protocol.)

The Care Oncology Clinic offers affordable cancer treatments that you can take at home. 

The Care We Offer

Who is eligible to attend the Care Oncology Clinic?
Booking an appointment with the Care Oncology Clinic.
What Blood test results do we need to review?
What will happen when I visit the Care Oncology Clinic? 
What are the costs associated with the Care Oncology Clinic? 
Can you also help patients from outside the UK? 
What is your Cancellation and Refund Policy? 
Giving feedback and making a complaint?


Who is eligible to attend the Care Oncology Clinic? 

The Care Oncology Clinic study treatment may complement and enhance your existing treatment and may make your existing treatment effective again if it has become ineffective. For some patients, standard cancer treatments may not be desired, in which case the Clinic’s treatment may be effective on its own. 

You could be eligible to enter the study or attend the Care Oncology Clinic if you are a cancer patient aged 18 or over with or without metastatic cancer. 

please register to learn more about the study or the cancer treatment.

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Booking an appointment with the Care Oncology Clinic.

The first step is to register.

Prior to booking an initial consultation our medical team needs to review medical information to confirm suitability for treatment.  

We need you to provide the following documents: 

  • Scan of the picture page of a photographic ID document i.e. passport or driving licence. 
  • Most recent oncology clinic letter detailing diagnosis, treatment received/proposed 

Please prepare the above as PDFs or Word documents ready for return once a member of our team has made contact with you. 

Once the medical team have reviewed your documents and confirmed suitability for treatment, you will be able to schedule an appointment. Payment is taken in advance by debit or credit card (Visa or MasterCard). 

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What Blood test results do we need to review?

The drugs in the COC protocol (like all medicines) are processed in the liver or kidneys. To assure your safety, our clinicians will review the following list of blood tests and determine which drugs can be given to you, and in what dose.

Full blood count: 

  • Haemoglobin 
  • Neutrophils 
  • Platelet count 
  • Lymphocytes 
  • WCC (White cell count) 

Renal Profile/Urea and electrolytes (U&Es): 

  • eGFR 
  • Creatinine 
  • Urea 
  • K (Potassium) 
  • Na (Sodium) 

Liver Function: 

  • ALT (Alanine transaminase) and/or AST (Aspartate transaminase) 
  • GGT (Gamma-glutamyltransferase) 
  • Albumin 
  • Bilirubin 
  • ALP (Alkaline phosphatase) 

Please ensure that the laboratory reports you provide contain patient identifiable information with the minimum of patient full name, date of birth and the date of blood collection. The report must also clearly identify the processing laboratory and/or the hospital or GP surgery which requested the tests. 

For safe and accurate assessments to be made with this information we require copies to be whole pages which are clear and legible throughout.  

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What will happen when I visit the Care Oncology Clinic? 

We will make your first visit to the Care Oncology Clinic as comfortable as possible, with dedicated and experienced staff on hand to answer all your questions. 

Due to COVID-19 we are currently offering telemedicine consultations only. These video appointments follow the same format as an in-clinic visit and at your request, we are also able to invite family members or friends who are based in separate locations.  

Telemedicine can be accessed via different devices – desktop/laptop computer or tablet with webcam and speaker. Consultations are encrypted and do not store any patient health information. You should ensure you have adequate anti-spyware and anti-virus protection on your device. On booking your appointment, you will receive full instructions for joining your telemedicine consultation.  

Your first visit to the Clinic will include: 

  • 45-50 minute meeting with one of our experienced consultants to review your case, outline the treatment offered by the clinic and answer any questions you may have. 
  • If proceeding with treatment you will complete a consent form and arrangements will be made for a prescription for your Care Oncology Clinic protocol.  
  • Following your appointment, there will be an opportunity to give feedback through an online feedback form in the Patient Portal. 
  • You will also be sent a Patient Pack with relevant information about your treatment, the pharmacy supplier and the clinic’s quarterly review appointments and follow up process. 

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What are the costs associated with the Care Oncology Clinic? 

Cost Overview  
Initial consultation (45-50 mins) £450 
Follow-up consultations (20-30 mins) £200 
Diagnostics (if required) Costs to be confirmed 
Cancer Medicines Itemised and explained to you before being undertaken 

We accept all credit and debit cards except American Express. 

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Can you also help patients from outside the UK? 

Yes we can. If you are a patient in the USA or Canada, please click  here for our North American affiliate. 

For patients in any other country, please  contact us  and we will be in touch to explain how we can help in your specific location. 

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What is your Cancellation and Refund Policy? 

Appointment fees are billed upon confirmation of a booking. Payment may be made securely over the phone by debit/credit card (MasterCard or Visa) or via secure online paylink.  

Our cancellation refund policy is as follows: 

  • At least 48 hours’ notice – refunded in full.  
  • At least 24 hours’ notice – refunded minus a £50 administration fee.  
  • Less than 24 hours’ notice – full fee is payable. 

We recognise that there are times when extenuating circumstances will prevent you from cancelling your appointment within the minimum time period, for example, if you are unwell or have to attend an urgent medical appointment. These instances will be considered at the discretion of the Manager. 

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Giving feedback and making a complaint? 

At Care Oncology Clinic we strive to provide the best possible service for our patients. We believe that both complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality.  We therefore appreciate all feedback regarding the care and service that you, your family or others experienced during your visit. 

We ask that if you do encounter any problems, however small, you let us know. We are continually seeking to improve our service and care, and your comments and feedback are invaluable in helping us to do this.  

We recognise that sometimes you may feel that we have not met your needs and we hope that we can resolve any issue easily and promptly, often at the time the problem arises and with the person concerned. 

If your problem cannot be resolved in this way and you wish to make a formal complaint, please do so as soon as possible in writing to the Clinic Manager at complaints@careoncologyclinic.com

On receipt of your complaint we will: 

  • Listen to your complaint or concern 
  • Respond by establishing a clear, appropriate plan of action, and provide you with relevant support and advice 
  • Improve the service however we can 

Please be assured that your complaint will be treated in strict confidence and have no effect upon the level of treatment and care that you receive at the clinic. 

Your complaint will be acknowledged within three working days of receiving it. This will be a phone call from the Clinic Manager to you to make sure we fully understand your complaint. 

We will make a full response to you within the next twenty working days. If at the end of those twenty days, we are still conducting our investigations we will notify you of the position and keep you fully informed. 

We hope that, through the above steps, we will be able to resolve the problem.  However, if you feel that your complaint is not being dealt with in a satisfactory manner you can escalate your complaint for director review, we would ask you to do so in writing, within six months of receiving the response from the clinic management team. 

The directors will make a full response to you within the next twenty working days. If at the end of those twenty days, we are still conducting our investigations we will notify you of the position and keep you fully informed. 

If you should continue to be dissatisfied with the way in which the complaint has been handled, you have the right to independent external adjudication. Requests for independent external adjudication should be made in writing, within six months of receipt of the director review decision letter: 

ISCAS (The Independent Sector Complaints Adjudication Service) 4th Floor,
70 Fleet Street,
London  
EC4Y 1EU     

T: 020 7536 6091 E: info@iscas.org.uk 

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